Shipping Policy

At The Gents Shop, we are committed to delivering your orders efficiently and reliably. Please review our shipping policy below for details on how we process and ship orders.

Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and US public holidays).
• Once your order has been processed and shipped, you will receive a confirmation email with shipping details.

During high-volume periods such as sales or promotions, processing times may be slightly extended.

Shipping Locations

We ship from the United States and currently deliver to:

• All U.S. states

If your country is not listed at checkout, please contact us before placing your order.

Estimated Delivery Times

Delivery times are calculated from the date of dispatch:

United States

• Standard Shipping: 3–7 business days
• Expedited Shipping (if available): 2–3 business days

Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Any applicable customs duties, import taxes, or fees for international orders are the responsibility of the customer.

Order Tracking

Once your order has shipped, tracking information will be provided via email where available. Please allow up to 24 hours for tracking updates to appear.

Address Accuracy & Failed Deliveries

Please ensure all shipping details are correct at checkout.

• The Gents Shop is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
• Orders returned to us due to address errors may incur additional shipping charges for re-delivery.

Lost or Damaged Packages

If your order is lost or arrives damaged:

• Contact us within 48 hours of delivery
  
• Include your order number and photos of any damage (if applicable)

We will review the issue and work with the shipping carrier to find a resolution.

Contact Us

If you have any questions regarding shipping, please reach out to us:

Email: Info@thegentsshop.com
Website: thegentsshop.com