Return Policy

 

Return Eligibility

Returned items must be in the same condition in which they were received: 

  • Unworn and unused
  • All original tags attached
  • Original packaging included (including plastic bags, suit hangers, etc.)

Please ensure your return packaging is appropriate and protective. Items received damaged or in unsatisfactory condition may not be eligible for a refund.

Shirts with opened packaging are not eligible for return, even if opened only to try on. Any shirt returned with opened packaging will not be refunded or returned to the customer.

Sizing, Fit & Exchanges

Fit may vary slightly across styles, collections, and production runs. If an item does not fit as expected, we are happy to offer an exchange for a different size or style, subject to availability.

From time to time, minor updates may be made to fabrics, linings, or detailing. As a result, the product received may differ slightly from the images shown online.

All return shipping costs are the responsibility of the customer. 

Restocking Fees

  • Excessive or repeated returns may be subject to a 5% restocking fee.
  • Returns that do not meet our eligibility requirements may be refused or may incur a restocking fee of up to 50%.

Return Shipping Requirements

All returns must be mailed back to the Gents retail store. At this time, returns are not sent to a warehouse.

We do not accept in-person drop-offs or walk-in returns. The only exception is for orders placed as in-store pickup, which may be returned in-store.

Retail Store Policy

The Gents retail store is affiliated with thegentsshop.com; however, online orders and in-store purchases are processed through separate systems. As a result, online returns and exchanges cannot be processed in-store. 

Sale & Seasonal Items

All seasonal sale items are final sale.

Black Friday purchases are final sale.

Final sale items are not eligible for:

  • Returns
  • Exchanges
  • Price matching 

Return Methods

Pre-Paid Return Label

Pre-paid return labels are available at a flat rate of $14.99, or $21.99 for West Coast customers.

To request a label, select “Pre-Paid Label” in the returns portal. Instructions will be sent via email.

International Returns

International customers are responsible for arranging and paying for their own return shipping. Pre-paid return labels are not available for international orders. 

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can assist with resolution.

Refund Processing

Once your return is received, please allow up to two weeks for processing.

During peak or holiday periods, processing times may be longer. After processing, refunds may take several additional business days to reflect on your bank statement.

Original shipping fees are non-refundable.